to Silverhook, one of the largest independent manufacturers of automotive
lubricants and chemicals in the UK. Silverhook was established in 1994 and has gained a reputation
throughout the automotive industry for providing quality products and an
exceptional standard of service. Working in partnership with
customers enables Silverhook to develop new, innovative products tailored to
their specific requirements. Silverhook's products have made
a tangible difference to customers nationwide and abroad, increasing their
sales, margin and efficiency of supply. Silverhook's customers benefit
from winning lines, fast delivery, friendly & professional service.
Silverhook, we take great pride in being one of the few remaining companies in
our industry that have remained in the United Kingdom. Our staunch focus on
keeping all our manufacturing in-house rather than outsourcing has allowed us
to rapidly adapt to change and meet the demands of our customers all whilst
continuously manufacturing goods of the highest quality. We not only
manufacture, but also bottle and label all our own goods in-house with a
dedicated team designing and producing our labels.
quality system impacts all aspects of our service to customers and includes:
Automatic acknowledgment of
customer order by immediate return fax.
Fast delivery and rapid order
turnaround with the aim to deliver next day wherever possible. Most orders are
delivered within 3 days of placement.
Liaison with customers to
determine and fulfil specific requirements with regard to product information,
package size, labelling and logistics.
Various types of marketing
material are available to aid sales. This takes the form of point-of-sale,
posters, stickers, web advertising, all of which can be tailored to suit
Regular updates of product
information are available by email and mail-shots, bringing customer awareness
of new lines, product modifications and price adjustments.